Claim Amazon FBA Reimbursement for Lost Inventory in India

What counts as lost inventory in FBA

Not every missing unit is claimable, and not every claimable unit is reimbursed automatically. The usual situations sellers review are:

• Lost in the fulfilment centre: units that show as lost or misplaced in inventory adjustments.
• Damaged by Amazon: units damaged during handling or storage at the warehouse.
• Inbound shortfall: you sent 200 units but the shipment was received with fewer.
• Removal order shortfall: units you asked Amazon to return or dispose of that never reached you.
• Customer returns not restocked: returned units that were never put back into sellable stock or reimbursed.

Eligibility rules, valuation methods and time limits change. Read the current reimbursement policy in Seller Central Help before you file, and do not rely on an old blog post, including this one, for the final rule.

Pull the reports you need first

A claim is only as strong as the data behind it. In Seller Central, the Fulfilment reports section typically holds the reports below. Names and navigation can change, so confirm in your account.

• Inventory adjustments: shows lost, found, damaged and other stock movements.
• Reimbursements: shows what Amazon has already paid, with reasons and quantities.
• Inbound shipment details: shows units you shipped versus units received per shipment ID.
• Removal order details: shows requested, shipped and received quantities.
• Customer returns: shows return status and disposition.
• Settlement report: shows the money that actually reached your bank, including any reimbursement lines.

Download a consistent date range for all of them. Mismatched periods are the most common reason a gap looks bigger or smaller than it really is.

Step-by-step: how to raise the claim

1. List units lost or short-received by FNSKU or SKU, with dates and shipment or order IDs.
2. Match against the reimbursements report. Remove any unit already reimbursed, including partial reimbursements.
3. Check the claim window in the current policy and prioritise the oldest items first.
4. Attach evidence (see the checklist below) so the support agent need not ask for it.
5. Open a case through Seller Central support, choosing the lost inventory or inbound discrepancy category as it appears in your account.
6. State the ask plainly: shipment ID, SKUs, units expected, units received or reimbursed, units claimed.
7. Log the case ID and follow up on a fixed date.
8. Confirm the money. Find the reimbursement line in a later settlement report and tie it to the case.

Evidence checklist for lost inventory claims

• Purchase or manufacturing invoice showing cost for the SKU.
• Your tax invoice or challan for the stock transfer to the fulfilment centre.
• Shipment ID, carrier details and proof of delivery or gate receipt, where available.
• Packing list with quantities by FNSKU.
• Screenshots or exports of the inventory adjustment and receiving data.
• Removal order ID and your warehouse's goods-received note for removal claims.

Keep one folder per shipment or case. Claims often stall because the invoice quantity does not match the packing list. Reconcile those two documents before you submit.

Why claims get rejected or under-paid

• Filed late: the claim falls outside the window in the current policy.
• Double counting: units were already reimbursed or later found and returned to stock.
• Weak proof: missing invoices, unclear quantities or no shipment reference.
• Valuation disputes: the amount paid differs from what you expected. Check how the policy values a unit and whether your listing details are accurate.
• Vague case wording: several SKUs and shipments mixed into one case. Split them.

If you disagree with a rejection, reply on the same case with specific data rather than opening a new one, and escalate as the support process allows.

Make it a monthly routine, including Flipkart

Treat lost-inventory checks as part of settlement reconciliation, not a one-off clean-up. Each month, compare adjustments and reimbursements with the settlement report, list open cases and note which ones are nearing the deadline.

Flipkart works differently, with its own seller protection and claim processes for lost or damaged returns and fulfilment issues. Read the terms in your Seller Hub and seller agreement for eligibility and timelines.

MarketplaceMetrics by Fundle reconciles marketplace sales and settlements, checks fees against agreed terms and tracks returns and recovery cases. Myntra Excel reports are reviewed today, while Amazon and other marketplaces are in scope discussion, so ask about your specific setup.