Questions, answered directly.

Short answers about marketplace reconciliation, fees, returns, claims and MarketplaceMetrics, with links to the full guides.

  • Reconciliation basics
  • Fees and commissions
  • Returns and RTO
  • Claims and evidence
  • About the product
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Marketplace reconciliation

What is marketplace reconciliation?

Checking that what a marketplace paid matches what you sold, after the commissions, fees, returns and adjustments allowed by your agreement. Read more →

What is the difference between settlement reconciliation and contract audit?

Settlement reconciliation compares the payout with the marketplace's own invoices; a contract audit checks whether the fees match the terms you agreed. Read more →

Why do sales and settlement reports not match?

Usually because of identifier differences, split shipments, returns settled in later periods or deductions applied after the sale. Match the order lifecycle before judging the money. Read more →

What are forward and reverse settlement entries?

Forward entries record the sale and its fees; reverse entries undo some or all of it after a return, cancellation or correction, often in a later period. Read more →

Fees, returns and claims

How do I check marketplace commission charges?

Recalculate each order's commission from the rate and base in your agreement for the order date and compare it with the commission charged. Read more →

What is the difference between RTO and a customer return?

RTO is an undelivered order returning to the seller; a customer return happens after delivery. Each can carry different charges under your terms. Read more →

Who pays for a marketplace discount?

It depends on the promotion: seller-funded discounts reduce your settlement, marketplace-funded ones should not. Confirm the funding source before raising a claim. Read more →

What evidence is needed for a marketplace claim?

Source rows, the applicable terms, a step-by-step calculation and any item or delivery records, all referenced clearly. Read more →

About MarketplaceMetrics

What is MarketplaceMetrics?

MarketplaceMetrics by Fundle is marketplace reconciliation and revenue recovery software for Indian retail brands. It shows what you sold, what marketplaces charged and what you received. Read more →

Which marketplaces does MarketplaceMetrics support?

Myntra sales and settlement Excel reports have been reviewed. Flipkart, AJIO, Amazon and other marketplaces are in scope discussion; the team confirms coverage before implementation. Read more →

Does MarketplaceMetrics submit claims automatically?

No. It helps your team draft and track evidence-backed claims; automatic external submission is not part of the verified workflow. Read more →

How much does MarketplaceMetrics cost?

Pricing is a tailored quote based on your marketplaces, order volume and scope. No fixed public price is published. Read more →

How do I get a demo?

Request one on the demo page or ask the assistant on this site. The team will contact you to schedule a walkthrough built around your reports. Read more →

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