A strong evidence packet lets a marketplace reviewer verify a claim on their own: include the exact source rows, the agreement terms that applied on the order date, a step-by-step calculation of the expected amount, any item or delivery records, and clear references to each document.
Start with the source rows
Include the order, settlement and return rows exactly as the marketplace reported them, with report names, periods and identifiers. Avoid retyped figures; reviewers trust their own data.
Quote the applicable terms
Show the clause, rate card or promotion terms that applied on the order date, with the effective date. If terms changed during the period, say which version you used and why.
Show the calculation
Lay out expected versus charged amounts step by step: base, rate, expected fee, charged fee and difference. One clear table is better than a long explanation.
Add operational evidence where relevant
- Warehouse receipt records for returns.
- Catalogue weights and dimensions for logistics claims.
- Delivery status for RTO disputes.
- Previous ticket references if the case was raised before.
Keep the packet with the case
Store the packet against the recovery case so responses, follow-ups and outcomes stay linked. MarketplaceMetrics can draft claim evidence for review; automatic external submission is not part of the verified workflow.
Worked example
Illustrative example only. For a ₹75 commission difference: the settlement row, the order row, the agreement clause showing a 15% illustrative rate on a ₹2,000 base, the calculation (₹2,000 × 15% = ₹300 expected; ₹375 charged; ₹75 difference) and the case reference.
Questions and answers
What documents do marketplaces need for a fee dispute?
Typically the order and settlement rows, the applicable terms and your calculation. Requirements vary by marketplace and dispute type, so check each marketplace's process.
Should I send screenshots or the raw report rows?
Prefer the exact report rows with identifiers and report names. Screenshots can support but are harder to verify.
Does MarketplaceMetrics submit claims to marketplaces automatically?
No. It helps draft and track evidence-backed claims for your team to review and submit; automatic external submission is not verified.