To find old vs new Flipkart commission rates, collect the rate change notice (email, seller dashboard, account manager), your signed agreement and earlier rate cards. Note the effective date, category and fee types affected, then compare line by line. Finally, check settlement reports to confirm which rate was actually applied to each order. Always confirm the latest terms with Flipkart directly.
Where Flipkart rate card changes are communicated
Rate changes rarely arrive in just one place. Check all of these, because the notice you need may sit in a channel nobody on your team watches:
- Registered email: the seller account email, including spam and promotions folders, and any older email of the person who onboarded the account.
- Seller dashboard notifications and announcements: look for policy, pricing or fee sections. Menu names change, so confirm where your account shows them.
- Account manager or seller support: ask for the change in writing if it was shared only on a call.
- Your seller agreement and addenda: the contract usually says how changes are notified and how much notice is given.
Ask your finance and ecommerce teams to forward every fee-related message to one shared mailbox. It saves hours later.
Build your old-rate baseline first
You cannot prove a rate went up if you cannot show what it was. Gather the following before you open the new notice:
- The signed agreement and every addendum or rate card attached to it.
- Earlier rate card PDFs, spreadsheets or screenshots you saved.
- Old fee-change emails with their dates.
- Two or three settlement reports from before the change, which show the fees actually charged.
If you have no saved rate card, back-calculate from settlement reports. Divide the commission charged by the relevant sale value for a few orders per category. This gives an observed rate, not a contractual one, so label it that way and confirm it with Flipkart.
Read the new notice for what really changed
Do not stop at the headline commission percentage. Note each of these from the new notice:
- Effective date and whether it applies by order date, dispatch date, delivery date or settlement date. This is critical and should be confirmed in your agreement or with Flipkart.
- Scope: which categories, sub-categories, price bands, fulfilment models or seller tiers are affected.
- Fee types: commission, fixed or closing fee, collection fee, shipping or weight-based fees, reverse shipping and return-related charges.
- Slab logic: whether the rate applies on the selling price, the invoice value or a price after discounts.
- Tax treatment: how GST on fees and any tax collected at source are shown. Confirm current rates and treatment with your tax adviser and the latest official notifications.
Compare old vs new in one table
Use one row per category and fee type. A simple structure works:
| Category / fee type | Old rate | New rate | Effective date | Source document |
|---|---|---|---|---|
| Category A, commission | from old rate card | from new notice | as stated | file name and date |
| Category A, shipping fee | from old rate card | from new notice | as stated | file name and date |
Add a column for the difference and one for your SKU or order share, so you can see which changes matter most to your margins. Record the source for every number. If the notice is vague about a category, ask Flipkart to clarify in writing.
Check which rate was actually applied
A notice tells you what should happen. The settlement report tells you what did happen. Pull settlement data for orders around the effective date and test three groups: orders clearly before it, orders clearly after it, and orders straddling it (ordered before, dispatched or delivered after).
For each group, calculate the commission and fee as a percentage of the relevant value and compare it with the old and new rates in your table. Common issues to look for are the new rate applied to older orders, the old rate continuing after the date, a wrong category mapping, and fees charged again on returns.
Doing this in spreadsheets works for a few hundred orders. Beyond that, a tool such as MarketplaceMetrics by Fundle can check fees against agreed terms, though Flipkart coverage should be confirmed with the team as only Myntra Excel reports are currently reviewed and other marketplaces are in scope discussion.
Raise mismatches with evidence
When the applied rate differs from the correct one, prepare a short dispute pack: the old and new rate cards, the notice with its date, the effective-date clause, a list of affected order IDs, the amount charged versus the expected amount, and the settlement reference. Raise it through the seller support or ticket channel and keep the ticket number. Track each case until the adjustment appears in a later settlement, since recoveries are often credited in a different cycle from the original charge.
Keep a running change log with date, change, source and status. It makes the next rate revision much faster to audit.
Worked example
Illustrative example only. Rates and amounts below are made up for explanation and are not Flipkart rates.
| Item | Old (illustrative) | New (illustrative) |
|---|---|---|
| Commission on Category A | 10% | 12% |
| Effective date | 1 July, applied by dispatch date as per the agreement (illustrative) |
Suppose 50 orders of ₹1,000 each were dispatched on 28 June. Expected commission at the old rate: 50 × ₹1,000 × 10% = ₹5,000. If the settlement shows 12%, the charge is ₹6,000, so the excess is ₹1,000 (before any tax on fees). With the order IDs, the rate cards and the effective-date clause, you can raise a clear claim for that ₹1,000.
Questions and answers
Where can I find my old Flipkart commission rate card?
Start with your signed seller agreement and its addenda, then earlier emails and saved PDFs. If none exist, ask your account manager or seller support for the historical rate card in writing, and use old settlement reports to check what was charged.
How do I know the effective date of a Flipkart rate change?
The notice usually states it, but how it applies, by order, dispatch or delivery date, depends on your agreement and the notice terms. Confirm this with Flipkart in writing, especially for orders placed before and fulfilled after the date.
Can I back-calculate old rates from settlement reports?
Yes, as a check. Divide the commission charged by the relevant order value for sample orders in each category. This gives an observed rate, not a contractual one, so confirm it against the rate card before disputing anything.
What if Flipkart charged the new rate on older orders?
List the affected order IDs, calculate the difference between expected and charged fees, and raise a ticket with the notice, rate cards and effective-date clause attached. Keep the ticket number and track when the correction appears in a settlement.