How to Raise a Myntra Payment Discrepancy Ticket

What counts as a payment discrepancy

A payment discrepancy is any gap between what you expected Myntra to pay for a settlement period and what actually arrived. The common forms are:

• Short payment: the settled amount is lower than sales less the deductions you agreed to.
• Unexplained deductions: charges you cannot map to your seller agreement or rate card.
• Missing orders: delivered orders that appear in no settlement report.
• Return mismatches: a return is deducted, but the item never reached you, came back damaged or wrong, or the credit is missing.
• Commission or fee mismatch: a charge applied at a rate different from your agreed terms.

Not every gap is an error. Timing differences, return windows and adjustments carried into the next cycle can explain a variance, so rule these out before you raise anything.

Build your evidence pack before you log in

A ticket that says 'payment is short' invites a generic reply. A ticket with order-level proof is easier for the support team to check. Collect:

• The settlement report (Excel) for the affected period, plus the periods before and after it.
• Your own order-level sales data for the same period.
• Return and RTO data with dates, status and receiving or quality-check proof.
• Your seller agreement and current rate card, covering commission, fixed fees, shipping and any other charges.
• Invoices, credit notes or earlier ticket references, where relevant.

Then reconcile order by order. For each order, calculate the expected payout from your agreed terms, compare it with the settled amount and note the difference. Totals alone hide errors that cancel each other out. For tax-related deductions such as TCS or TDS, do not assume a rate. Confirm the current rules with your tax adviser and check how they appear in your settlement report.

Steps to raise the ticket with Myntra seller support

1. Log in to your Myntra seller account and open the support or help section. Menu names and ticket categories can change, so go by what your account shows, or ask your account manager where payment queries are logged.
2. Choose the category closest to payments or settlements. If nothing fits exactly, pick the nearest one and state the issue clearly in the description.
3. Raise one ticket per issue type and settlement period, for example one for commission mismatches and another for missing return credits.
4. Enter the settlement period, the order IDs, and the expected and received amounts.
5. Attach your order-level sheet and supporting proof.
6. Submit, then save the ticket number, date and a screenshot of the confirmation.

Check your seller agreement for any time limit on raising payment disputes, and confirm the latest terms with Myntra. Do not wait for several cycles to pile up.

What to write in the ticket

Keep the wording factual and short. Put the numbers in the ticket and the detail in the attachment.

Avoid emotional language and avoid mixing several unrelated issues. One clear ask per ticket makes it easier to resolve and easier for you to track.

Follow up and escalate

• Keep a log with ticket number, date raised, amount claimed, replies and status.
• Reply on the same ticket when you have new information, instead of opening a duplicate.
• If the ticket is closed without an explanation, reopen it or reply asking for the line-level breakup behind the decision.
• If there is no movement, escalate to your account manager or key contact with the ticket numbers and your order-level sheet.
• After a credit, verify it in the next settlement report and match it to the original claim.

Record recovered amounts against each case so that open, partly recovered and closed claims are always visible to finance.

Stop the same discrepancies coming back

Most disputes repeat because reconciliation happens late or only at total level. Reconcile every settlement as it arrives, check commission and fees against your agreed terms, and review return deductions against what you actually received back. A tool can do this at scale: MarketplaceMetrics by Fundle reconciles marketplace sales and settlements, checks commissions and fees against agreed terms, and tracks returns and recovery cases. Myntra Excel reports are reviewed, and other marketplaces are in scope discussion.