JioMart charges sellers a mix of fee heads, typically a commission, fixed or closing fees, shipping, collection and return-related charges, plus tax on fees. The exact rates depend on your category, price band and seller agreement. Do not rely on blog figures. Take rates from your agreement or rate card, then check every settlement against them.
The fee heads D2C brands should expect
Marketplace deductions generally fall into a few groups. Names and combinations differ by marketplace, category and contract, so treat the list below as a checklist of what to look for, not a rate card.
- Commission: a share of the selling price, usually varying by category and sometimes by price band.
- Fixed or closing fee: a per-order or per-unit charge, which can be slab-based.
- Shipping or logistics fee: often linked to weight, volumetric size and delivery zone.
- Payment collection fee: usually relevant for cash-on-delivery or prepaid orders, depending on your terms.
- Return and RTO charges: reverse shipping, return handling and sometimes a fee on the original sale.
- Penalties and adjustments: cancellations, delayed dispatch, quality claims or chargebacks.
- Taxes on fees and tax collected at source: shown separately in settlement documents.
Whether each of these applies to you, and at what value, is a commercial matter between you and the marketplace.
Where to find your actual rates
Do not budget from a number you saw on a forum or in an old deck. Marketplaces revise commercial terms, and category-level differences are common. Look in these places, in this order:
- Your signed seller agreement and any commercial annexure or addendum.
- The current rate card available in your seller panel or shared by your account manager.
- Email confirmations for any negotiated or promotional rates, with start and end dates.
- Settlement reports and fee invoices, which show what was actually charged.
Confirm the latest terms with your JioMart account contact before you finalise pricing. For GST, TCS and TDS treatment on fees and settlements, check with your tax adviser and use the current notified rules, not rates quoted in articles.
Why headline commission is not enough
D2C brands often compare marketplaces on commission alone. That hides the charges that decide your real margin.
- Shipping and weight slabs: a wrong declared weight or dimension can push an order into a higher slab on every sale.
- Category mapping: if a product is listed under the wrong category, the commission may differ from what you agreed.
- Returns: fees may not be reversed on returned orders unless the terms say so. Apparel, beauty and home products behave very differently here.
- Promotions: check who funds discounts and whether the commission is charged on the pre-discount or post-discount value, as per your agreement.
- Timing: settlements may combine many orders, adjustments and prior-period corrections in one payout.
Your real number is net realisation per order after returns, not the commission percentage.
How to audit a JioMart settlement
Run this routine on every settlement cycle, even if you start with a sample of orders.
- Export the settlement report and the order report for the same period.
- Match each order ID to its settlement line. Flag orders that are missing, duplicated or unsettled beyond the agreed payout window.
- Recompute the expected commission and fixed fee using the rate in your agreement and the category and price band on the order.
- Check the shipping fee against your declared weight and the slab in the rate card.
- Match returns and cancellations to reversals, and confirm whether fees were reversed as per the terms.
- Verify that tax on fees and any tax collected at source tie to the documents you will use for filing.
- Total the differences by reason and raise them with the marketplace with order-level evidence.
Common places money leaks
| Area | What to check | Where to verify |
|---|---|---|
| Commission | Rate applied versus category and price band | Seller agreement, rate card |
| Shipping fee | Weight slab and zone versus declared data | Catalogue data, settlement report |
| Returns | Reversal of fees, reverse shipping charges | Return report, agreement terms |
| Penalties | Reason and evidence for each deduction | Penalty annexure, order timeline |
| Payout delay | Orders unsettled past the agreed window | Order and settlement reports |
Keep a running log of disputed items with order IDs, dates and screenshots. Recovery is far easier when you raise cases promptly and with evidence.
Making this repeatable
Doing this in spreadsheets works for a few hundred orders a month. It gets slow when you add SKUs, categories and marketplaces. MarketplaceMetrics by Fundle reconciles marketplace sales and settlements, checks commissions and fees against your agreed terms, and tracks returns and recovery cases. Myntra Excel reports are reviewed today, and JioMart is part of the scope discussion, so confirm coverage with Fundle before you plan around it. Pricing is a tailored quote.
Whichever route you choose, keep one clean copy of your agreed terms, because every check depends on it.
Worked example
Illustrative example only. The figures below are made up to show the method. They are not JioMart rates.
| Item | Expected (₹) | Actual (₹) |
|---|---|---|
| Selling price | 1,499 | 1,499 |
| Commission per agreed terms | 150 | 150 |
| Fixed fee | 20 | 20 |
| Shipping fee | 60 | 85 |
| Tax on fees | 41 | 45 |
| Net settlement | 1,228 | 1,199 |
The gap of ₹29 per order comes from a shipping fee ₹25 higher than expected, plus ₹4 of extra tax on that fee. The likely cause is a heavier weight slab than your catalogue data supports. If the same pattern repeated on 500 orders, the shortfall would be ₹14,500 (illustrative). Fixing the weight data and raising a claim with order-level proof is the practical next step.
Questions and answers
What is the JioMart commission for D2C sellers?
It depends on your category, price band and the terms in your seller agreement. Rates change, so do not rely on published figures from third parties. Check your agreement and current rate card, and confirm the latest terms with your JioMart account contact.
Are returns charged separately on JioMart?
Return-related charges, such as reverse shipping or handling, may apply depending on your agreement. Whether original fees are reversed also depends on the terms. Review the return section of your agreement and compare it against the actual deductions in your settlement report.
How often should I audit marketplace settlements?
Audit every settlement cycle if you can. Even a sample of orders catches category mapping errors, wrong weight slabs and missing reversals early. Delayed checks make disputes harder, because claim windows and evidence can expire.
Can I get GST and TCS details from the settlement report?
Settlement reports and fee invoices usually show tax on fees and tax collected at source separately. Treatment and rates change, so confirm current rules with your tax adviser and reconcile these figures against the documents used for your filings.