Pull every return-related line from your Myntra settlement report and match it to an order ID and return ID in the returns report. Confirm the return is genuine and received, check that the sale reversal equals the original credit, then compare commission and return fees with your seller agreement. Log mismatches and raise a recovery case with evidence.
What a return deduction in a Myntra settlement usually includes
When a customer returns an order, the effect on your payout is rarely a single line. Depending on your agreement and how the report is laid out, one return can create several movements:
- Sale reversal: the amount credited to you earlier for that order is taken back.
- Commission adjustment: commission charged on the original sale may be reversed fully, partly or not at all, as per your terms.
- Return or reverse logistics fees: charged where your terms provide for them.
- Penalties or claims: for example where a returned item is flagged as damaged, wrong or missing.
- Tax-related adjustments: movements linked to fees and commission.
Which of these apply to you, and at what rates, depends on your seller agreement and the current rate card. Do not rely on memory or last year's terms. Confirm the latest version with your Myntra account manager or in the seller portal, and check tax treatment with your tax adviser.
What to gather before you start
Verification is a matching exercise, so you need records from both sides:
- The settlement or payout report for the period, in Excel.
- The order-level sales report for the same and earlier periods.
- The returns report showing return ID, return type (customer return, RTO and so on), reason and status.
- Your seller agreement, latest rate card and any fee schedule or addendum.
- Your own warehouse inbound and quality check records for returned items.
- The previous period's settlement, to catch carry-forwards and pending items.
Remember that a return deducted this month may belong to an order sold in an earlier month. Always match on order ID and return ID, not on settlement date.
Step-by-step: how to verify each return deduction
- Filter return-related lines. In the settlement Excel, filter by transaction or charge type so that only return, reversal and reverse-logistics lines remain. Column names change, so work from your latest file.
- Match to the returns report. Every line should map to an order ID and return ID. Lines with no match are your first exceptions.
- Confirm the return is genuine. Check the return status and date, and compare with your warehouse receipt. A deduction for an item you never received back needs a separate look.
- Check the sale reversal. It should equal what was originally credited for that item. For multi-item orders, make sure only the returned item is reversed.
- Check the commission treatment. Compare what was originally charged with what was reversed, and test this against the clause in your agreement.
- Check return fees against the rate card. Look at the fee type, the slab or weight band, and whether the return type attracts that fee.
- Look for duplicates. The same order ID or return ID should not be deducted twice, in the same settlement or across two.
- Check timing. Note whether the deduction falls inside any time limit mentioned in your terms.
- Record the result. Mark each line as matched, mismatch or pending, with the difference in rupees.
Common mismatches to look for
| Issue | What it looks like | Where to verify |
|---|---|---|
| Return fee above agreed amount | Charge is higher than the rate card for that return type | Rate card, settlement line |
| Commission not reversed as expected | Original commission is greater than the amount reversed | Agreement clause, original sale line |
| Duplicate deduction | Same order or return ID appears twice | Settlement report, filtered by ID |
| Deduction without a return | No matching return ID or no item received | Returns report, warehouse inbound |
| Wrong item reversed | Full order reversed for a partial return | Order report, item-level data |
| Damage or missing-item claim | Penalty applied though item came back in good condition | Your QC photos and records |
When to raise a recovery case
Raise a case when a difference is clear, repeated or large enough to matter, and check the claim window in your agreement before you wait. Keep each case self-contained so that the other side does not need to ask follow-up questions:
- Order ID, return ID and settlement reference.
- The amount charged, the amount expected and the difference.
- The clause or rate card entry that supports your number.
- Your warehouse receipt, QC notes and photos where the claim concerns item condition.
Track every case to closure, which means the credit appears in a later settlement. Many teams raise a claim and never confirm the money arrived, so add a follow-up date to each case.
Make it a monthly routine
The first manual pass is slow, mainly because of matching across files. After that, group your exceptions by cause, such as fee mismatch, duplicate or no return found. Repeated causes point to a rate card issue, and you can raise those once instead of case by case.
If the volume is too high for spreadsheets, MarketplaceMetrics by Fundle reconciles marketplace sales and settlements, checks commissions and fees against agreed terms, and tracks returns and recovery cases. Myntra Excel reports are reviewed today, and other marketplaces are in scope discussion.
Worked example
Illustrative example only. All figures are made up to show the method and are not Myntra rates.
An order of ₹1,499 was credited earlier and later returned. Your agreement, as per your rate card, provides a reverse logistics fee of ₹60 and reversal of the commission on returned items.
| Line | Expected (illustrative) | In settlement (illustrative) | Difference |
|---|---|---|---|
| Sale reversal | ₹1,499 | ₹1,499 | ₹0 |
| Commission reversed | ₹225 | ₹150 | ₹75 short |
| Reverse logistics fee | ₹60 | ₹90 | ₹30 excess |
The sale reversal matches, so no action is needed there. The commission and fee lines together leave ₹105 to claim for this one return. You would raise a case with the order ID, return ID, the clause, and the settlement line references.
Questions and answers
Where do I find return deductions in my Myntra settlement?
Open the settlement or payout Excel for the period and filter by transaction or charge type for returns, reversals and reverse logistics. Column names can change, so check your latest file and match each line to order and return IDs.
Why does a return deduction appear in a later settlement than the sale?
Returns are processed after the sale, sometimes weeks later, so the reversal lands in whichever settlement cycle the return is completed. Always match on order ID and return ID instead of comparing settlement dates.
How do I know the return fee charged is correct?
Compare the charged amount with the rate card and fee terms in your seller agreement, using the same return type, weight band or slab. Confirm you hold the latest rate card, as terms get revised.
How long do I have to dispute a wrong return deduction?
The time limit depends on your seller agreement and Myntra's current process, so check the claim window there or ask your account manager. Do not wait for month-end if a clear mismatch is visible, because evidence is easier to gather early.