First confirm the payout is actually overdue under your seller agreement. Then download the settlement report for the period, match it to your sales and returns data, and check bank details and holds. List every unexplained gap by order, raise a support ticket with that evidence, escalate to your account manager if needed, and track the case until the money is credited.
Step 1: Confirm the payment is really overdue
Many "missing" payments are simply outside the settlement cycle. Before raising anything, check these basics:
- Payout cycle: read the settlement terms in your Myntra seller agreement. Do not rely on memory or on what another seller told you.
- Order status: orders that are not yet delivered, or are still within the return window, may not be part of the current settlement.
- Period covered: check the date range of the settlement you are comparing. Sellers often compare a bank credit against the wrong period.
- Bank credit: look for the credit in the right account. Check the reference number in the settlement report against your bank statement narration.
If the date is past the cycle in your agreement and nothing has been credited, move to Step 2.
Step 2: Pull the reports you need
You cannot dispute a payment without paper. Download these for the same period:
- Settlement or payout report from the Myntra seller portal, showing what was paid and what was deducted.
- Sales or order report with order IDs, selling price and status.
- Returns report with return types, dates and return-received status.
- Your rate card or commission terms from the seller agreement.
- Bank statement for the period, to confirm the actual credit.
Menu names and report formats change, so confirm the current ones in the portal or with your account manager.
Step 3: Find out why the money is short or missing
Most gaps fall into a handful of categories. Use this table to know where to look.
| What you see | Likely cause | What to check |
|---|---|---|
| No credit at all | Cycle not reached, hold, or bank detail issue | Agreement cycle, portal notices, bank account details on file |
| Credit lower than expected | Returns, commission, fees, or adjustments netted off | Each deduction line against your rate card |
| Orders missing from settlement | Status mismatch or later settlement cycle | Order status and return window for those order IDs |
| Negative or carried-forward balance | Earlier deductions exceeded sales in the period | Previous settlement reports |
| Tax-related differences | TCS or TDS withheld | Rates in your tax adviser's guidance and the tax statements you can access |
Do not assume a deduction is wrong or right on sight. Compare it against the agreed terms. Fee rates and tax rates change, so always confirm the latest from your agreement, the current rate card and your tax adviser.
Step 4: Reconcile at order level
A total-to-total comparison hides problems. Build a simple sheet with one row per order ID and these columns: selling price, expected commission and fees per your terms, return status, expected net, and amount actually settled. Then:
- Mark orders that appear in sales but not in the settlement.
- Mark returns where you were charged but the item never reached you, or came back damaged or different.
- Flag fee lines that do not map to any clause in your agreement.
- Add up each category so you have a clear claim value.
This is the part that takes the most time when done manually across thousands of orders. MarketplaceMetrics by Fundle is built to do this reconciliation and check fees against agreed terms. Myntra Excel reports are reviewed, so you start from the same files you already download.
Step 5: Raise the issue and escalate properly
A vague ticket like "payment not received" gets a vague reply. Include:
- Settlement period and reference number
- Order IDs affected, grouped by issue type
- Expected versus received amount, with the working
- The agreement clause or rate card line you are relying on
- Screenshots or exports from the portal, plus the bank statement
Raise one ticket per issue type where possible, so each can be resolved separately. Note the ticket number and date. If you get no meaningful response within a reasonable time, escalate to your Myntra account or category manager, quoting the ticket number. Check the escalation path in your agreement.
Step 6: Track recovery until the credit lands
Getting a "we will check" reply is not recovery. Keep a log with ticket number, amount claimed, amount approved, and the settlement in which it was credited. Recovered amounts often arrive as adjustments inside a later settlement, so you need to match them back to the original claim. Otherwise, approved money gets lost in the next month's totals.
Do this every cycle, not only when something looks wrong. A routine check catches short payments while the evidence is fresh. Fundle also tracks returns and recovery cases alongside settlements, so open claims stay visible. Pricing is a tailored quote based on your setup.
Worked example
Illustrative example only. These figures are not real rates or results.
| Item | Amount (₹, illustrative) |
|---|---|
| Gross sales for the period | 1,00,000 |
| Less: returns | 12,000 |
| Less: commission and fees as per agreed terms | 18,000 |
| Expected net settlement | 70,000 |
| Actually credited | 62,500 |
| Gap to explain | 7,500 |
On order-level matching, ₹4,000 turns out to be a fee line with no matching clause in the rate card, and ₹3,500 relates to returns charged though the items were not received back. You raise two tickets, each with order IDs and evidence, rather than one ticket for ₹7,500. Tax items are ignored here for simplicity.
Questions and answers
How long should I wait before raising a Myntra payment ticket?
Wait until the payout date defined in your seller agreement has passed. If it has, raise the ticket straight away, with the settlement period, order IDs and bank statement. Waiting longer only makes evidence harder to gather and the dispute harder to trace.
Why is my Myntra settlement lower than my sales?
Settlements are net of returns, commission, fees, adjustments and possibly tax withholdings. Open the settlement report and compare each deduction with your agreed terms. Differences you cannot map to a clause or order are the ones to dispute.
Can I reconcile Myntra payments in Excel myself?
Yes, for low volumes. Match order IDs across the sales, returns and settlement reports and calculate expected net per order. It becomes slow and error-prone as order counts grow, which is when a dedicated reconciliation tool helps.
Where do I find the correct commission and fee rates?
Use your signed Myntra seller agreement and the current rate card shared with you. Do not rely on rates quoted online or by other sellers. If a fee line is unclear, ask your account manager to confirm the latest applicable terms in writing.