Tata CLiQ Seller Commission and Settlement Terms

What Tata CLiQ seller terms typically cover

Commission rates, fee structures and payout cycles depend on your category, your negotiated terms and the date of your agreement. Treat this article as a checklist, not a rate card. Your own documents are the only source of truth.

In most marketplace agreements, money moves through these heads:

• Commission: usually a percentage of the selling price, often varying by category or brand.
• Fixed or closing fees: a per-order or per-item charge, if your agreement has one.
• Shipping or logistics fees: often linked to weight, size or zone, depending on who ships.
• Payment or collection fees: applicable on certain order types.
• Returns and cancellations: reversal of sale value, and whether commission or fees are refunded on returned units.
• Penalties and chargebacks: for late dispatch, cancellations, damaged or wrong returns.
• Tax lines: GST on fees and TCS or TDS deductions where applicable.
• Settlement cycle: when an order becomes eligible for payout and how often payouts run.

Where to find your actual commission and settlement terms

Do not rely on a blog, a forum thread or what a colleague remembers. Collect the documents below and keep them in one shared folder.

1. Signed seller agreement: the master document for commission, returns liability and payment terms.
2. Commercial annexure or rate card: category-wise commission and fee schedules, often attached to the agreement.
3. Amendments and emails: any rate revisions, promotional commission changes or one-off concessions confirmed in writing.
4. Seller panel policy pages: fee and penalty policies. Note the date you read them, as they can change.
5. Settlement reports: the downloadable payout statements showing what was actually charged.

For tax lines such as GST, TCS and TDS, do not assume rates. Check the latest rules with your tax adviser and compare them against what the settlement report shows.

How a settlement payout is built up

Whatever the exact layout of the report, a payout can be rebuilt in the same logical order. If you cannot rebuild it, you cannot audit it.

1. Start with gross sales for orders that became eligible in the settlement period.
2. Subtract returns, cancellations and RTOs that were reversed in the same period.
3. Subtract commission using the rate agreed for that category and date.
4. Subtract fixed, shipping and other fees as per the rate card.
5. Apply tax lines (GST on fees, TCS, TDS) as shown in the report.
6. Adjust for penalties, ad charges or carried-forward amounts.
7. Compare the result with the amount actually credited to your bank account.

A mismatch can arise at any step. Work in order so you know exactly where the difference starts.

Common mismatches worth checking

• Wrong commission slab: the rate applied does not match your category or your negotiated rate.
• Old rates after a revision: a new rate card took effect but older rates (or the reverse) were applied.
• Fees not reversed on returns: your agreement says a fee is refundable on return, but the settlement does not show it.
• Duplicate or unexplained deductions: the same penalty or charge appearing in two cycles.
• Returns without matching credit: a return reversed from your payout but not received or not restocked.
• Timing gaps: orders eligible for payout under your terms but still pending after the stated cycle.
• Tax line differences: TCS or TDS amounts that do not tie to your tax records.

A monthly fee audit routine

1. Download all settlement reports and the order, return and shipment data for the month.
2. Match each order in the sales data to its settlement line. List unmatched orders in both directions.
3. Recalculate commission and fees per order using your rate card, then compare with the reported figures.
4. Group differences by cause: rate, fee, return, penalty, tax, timing.
5. Attach evidence to each difference: order ID, report line, the clause or rate card page.
6. Raise the disputes in batches and record the date, reference and status of each.

Doing this in spreadsheets works for a small order volume. As volume grows, formula errors and version confusion become the main risk.

Raising disputes and tracking recovery

A dispute is only as strong as its evidence. Quote the order ID, the settlement period, the amount charged, the amount that should have been charged and the exact agreement clause or rate card entry. Keep every reply from the marketplace in one log, and note any time limit for raising claims that your agreement specifies.

MarketplaceMetrics by Fundle reconciles marketplace sales and settlements, checks commissions and fees against agreed terms, and tracks returns and recovery cases. Myntra Excel reports are reviewed today, and Tata CLiQ coverage would be a scoping discussion, so confirm availability with the Fundle team before planning around it.