A Myntra payment is usually short because of returns reversed against the settlement, commission or fees that differ from your agreed terms, tax deductions such as TCS or TDS, penalties or adjustments, and balances carried forward from earlier periods. Timing and period mismatches also create apparent gaps. Download the settlement report, rebuild your expected payout, and tag each difference order by order.
Start by confirming the payment is really short
Before raising a ticket, rule out timing and scope. A payout can look short simply because you are comparing it with the wrong set of orders.
- Settlement period: check which order or delivery dates the payout covers. The settlement report and your seller agreement should show the cycle.
- Multiple transfers: one period can be paid in more than one transfer, so add up all payouts before comparing.
- Return window: an order paid now can be reversed later if the customer returns it.
- Your expected figure: check whether you built it from MRP, your listed price or what the customer actually paid. Discounts funded by you and discounts funded by the marketplace change the base.
Common reasons a Myntra payout falls short
Most gaps come from a small set of causes. Exact treatment depends on your agreement, category and the latest terms, so confirm each against your own documents.
- Returns and RTOs: the sale value is reversed. Whether fees or shipping charges are also reversed depends on your terms.
- Commission and fee differences: commission, fixed fees, shipping or other charges may not match what you agreed.
- Discount and price differences: seller-funded promotions or price changes between listing and sale reduce the settled amount.
- Tax deductions: TCS, TDS and GST on fees affect the cash you receive.
- Penalties and adjustments: charges for cancellations, quality issues or delays, where your agreement provides for them.
- Carry-forwards: a negative balance or pending adjustment from an earlier period netted off this one.
- Held orders: orders under quality check, dispute or review may be paid later.
A step-by-step way to find the gap
Work from totals down to order level. Do not start with individual orders, or you will lose the overall picture.
- Download the settlement report in Excel for the period and keep the original file untouched.
- Build your expected payout: sales value, less expected returns, less fees as per your agreed terms.
- Compare totals, then split the difference by order ID.
- Tag every difference as return, fee, discount, tax, adjustment or unexplained.
- Check each fee line against your seller agreement or rate card.
- For unexplained items, collect the order ID, dates, report row and any related communication.
Column names and report layouts can change, so check the latest version of the report you receive rather than relying on an old template.
Checking fees and tax deductions without guessing
Fee rates vary by category, price band and agreement, and they get revised. Do not rely on a figure you remember or one quoted in a blog. Look at:
- your signed seller agreement and commercial annexure or rate card;
- any written fee revision notices;
- the fee columns in the settlement report for each order.
If a charged fee does not match the agreed term, note the order, the charged amount and the term you are relying on.
For TCS, TDS and GST on fees, treat them separately from disputed amounts. They reduce cash received, but they may be creditable or adjustable in your tax filings. Confirm current rules and treatment with your tax adviser.
Returns: the shortfall that repeats every month
Returns are often the largest and most repetitive source of gaps, and they are easy to miss when you track sales and returns in separate files.
| Gap type | Where to look | Usual action |
|---|---|---|
| Return deducted, not in your tracker | Return rows in settlement report | Match to order ID and return status |
| Fee not reversed on a return | Fee columns against your terms | Check agreement, then raise if it does not match |
| Return received damaged or missing | Return and quality records | Gather evidence and raise a claim |
Whether a claim is accepted depends on your terms and the evidence you hold, so keep order-level proof from the start.
When to raise a dispute and how to keep track
Raise a dispute when a deduction does not match your agreement or the order records, and do it in the cycle you notice it. Your agreement may set time limits for objections, so check that clause.
Keep a single log of open cases: order ID, amount, reason, date raised, evidence and status. Without it, small recoveries get forgotten.
MarketplaceMetrics by Fundle is built for this work. It reconciles marketplace sales and settlements, checks commissions and fees against agreed terms, and tracks returns and recovery cases. Myntra Excel reports are reviewed, and other marketplaces are in scope discussion. Pricing is a tailored quote.
Worked example
Illustrative example (all figures are illustrative and exclude tax deductions for simplicity).
| Line | Your expectation (₹) | Settlement report (₹) | Difference (₹) |
|---|---|---|---|
| Sales value | 1,00,000 | 1,00,000 | 0 |
| Returns reversed | 12,000 | 14,500 | 2,500 |
| Fees and commission | 16,000 | 18,000 | 2,000 |
| Adjustments | 0 | 1,000 | 1,000 |
| Net payout | 72,000 | 66,500 | 5,500 |
The ₹5,500 gap breaks into three checks: ₹2,500 of returns missing from your tracker, ₹2,000 of fees above the agreed terms, and a ₹1,000 adjustment that needs an explanation. Each has a different action, so tagging them separately matters.
Questions and answers
How long does Myntra take to settle a payment?
The timing depends on your seller agreement and settlement cycle, so do not assume a fixed number of days. Check the cycle in your agreement and the period dates on your settlement report, and confirm any recent changes with your account manager.
Can a short Myntra payment be corrected?
If a deduction does not match your agreement or the order records, you can raise it with Myntra seller support with evidence. Recovery depends on your terms, any time limits and the evidence you hold, so there is no guaranteed outcome.
Are TCS and TDS deductions part of the shortfall?
They reduce the cash you receive, but they are tax deductions rather than necessarily a loss. Record them separately from disputed amounts, and confirm current rates and how to claim or adjust them with your tax adviser.
How often should I reconcile Myntra settlements?
Reconcile every settlement cycle. Your agreement may limit how long you have to raise objections, and returns and adjustments are far easier to trace while the orders are recent. Check the dispute clause for your actual time limit.